Notice: Due to inclement weather conditions, all orders placed between December 9th & December 10th will be shipped on December 11th.

FAQs

I forgot to use my coupon code. Can you adjust my order?

Unfortunately, we are unable to adjust an order once it has been completed. All coupon codes must be entered prior to completing the payment process. We offer coupon codes as a thank you for shopping with us, so THANK YOU!

What happened to the items in my cart?

Putting items in your cart does not guarantee that they are yours! The only way to guarantee an item is yours is to complete the payment process. If an item disappears from your cart, chances are someone else added the same item to their cart but completed payment first.

Can I pick up my order at your Mebane, NC location?

No. As much as we would love to see your smiling face and give you a big ol’ hug around the neck, we are not able to accommodate local pickup for orders placed through RustedRoots.com.

Do you ship international?

At this time, we are only able to ship to addresses within the United States. We are working to expand to worldwide shipping soon! We are, however, able to ship to APOs and FPOs. 

Will my items be shipped together?

Items are shipped in the manner they are ordered. If you purchase multiple items in one transaction, they will be shipped together (barring they all fit in one box). However, if you purchase multiple items in separate transactions, those items will be shipped separately. 

When will I receive my order?

We try our very best to have all orders packed and shipped within 7-10 business days. We ship from Mebane, NC primarily using USPS. You will receive tracking information via email when your order has shipped. If you have not received a tracking number two weeks after placing an order, please don’t hesitate to reach out to us.

Do you accept returns?

All sales through RustedRoots.com are final. Due to the nature of our business, we are unable to accept returns or exchanges. However, if your order arrives damaged, please let us know ASAP, so we can make it right! Visit our Return Policy page for instructions on how to make a claim.

What methods of payment do you accept?

RustedRoots.com accepts all major credit/debit cards including Visa, Mastercard, American Express, Discover, and Diners Club. 

Is your website secure?

We wouldn’t have it any other way! You can rest assured our site is safe and secure, as notated by the ‘https’ prefix of our website url. In 2016, Shopify announced “all pages, content, data...everything, on all online stores powered by Shopify can be accessed using SSL encryption.” This ensures that no data can be intercepted as it goes over the network and you can shop confidently knowing your information is safe.

Still have questions?

Contact us here.